Frequently Asked Questions

If you do not find the answer to your questions here then please contact us and we will be happy to help...

Why do we advise you to book an appointment?

We want to be able to provide you with a personal service and therefore allocate you a one-hour appointment slot - you can try on as many dresses as you like during this time. (If we do not have another apppointment straight after yours then you will be allowed a longer time slot). Appointments will always be given priorites over walk-ins although we do welcome these. Your appointment will be with a trained member of female staff will who be onhand at all times to help you try gowns on and advise you. We do not allow you try gowns on without the help of staff as this avoids damage to stock. *Please note appointments are not exclusive and there may be other customers in the shop at the same time.

How many people can I bring with me to pick the dress?

Choosing your dream dress is often an experience you wish to share with close friends and family. However we believe that by bringing too many people with you can lead to many different opinions, which may make it more difficult for to you to pick the perfect dress. We therefore ask that you do not bring more than 3 guests with you. We do ask that ideally you leave small children at home so that you can enjoy your experience with us and relax, this also prevents the bride and guests from being distracted, stressed and also helps prevent our stock from getting damaged. 

How far in advance should I look to purchase my dress and what about if I'm planning on loosing weight?

As most of our gowns are 'off-the-peg' they don't stay in stock very long - once they are gone, they are gone and we replenish our stock with differnt dresses. We don't have two dresses the same. We have a selection of gowns that can however be re-ordered. Therefore we suggest that you do not book an appointment unless you are ready to purchase your gown as this helps avoid disappointment if you fall in love with a particula gown. You are of course more than welcome to browse at any time if you're just looking for ideas. If alterations are required we advise you allow 4 – 6 weeks before your wedding for your first fitting appointment with a seamstress after you have purchased your dress however don't panic as we are an 'off-the-peg' outlet we have lots of brides looking for a dress last minute - our seamstreses can work their magic if needed and can turn things around in a matter of a few days! Dresses can be taken in a few sizes and corset backs make a world of differnece to the shape of a dress. If you are planning on loosing weight we will advise on the best options when trying on dresses when it comes to alterations. Be realistic and don't push yourself - once a dress is fitted propertly it will look amazing regardless of your weight or shape!

Do you have adequate changing facilities?

We have 2 purpose built changings room and a dedicated viewing area out the front of the shop so you can view your gown adequately and show your guests helping you to make an informed decision about the dressed you are trying on. 

Why are your 'Off-the-Peg' wedding dresses so cheap?

We have contacts in the wedding trade and are able to source designer wedding dresses that have been used as ex-display or ex-sample dresses in other bridal shops that are no longer required as they are last seasons stock. Most are still in excellent condition (some have minor defects that you can easily repair) - allowing us to provide you with massive savings! So why pay thousands for a designer wedding dress when you can purchase it from us at a fraction of the cost?

(Please Note: your alteration costs are an additional charge)

Do you have a brochure of your dresses?

As our stock changes frequently it is impractical for us to produce an up to date brochure as it would go out of date quickly. However we do try to keep our Facebook gallery up-to-date of all of our latest stock and update this on a regular basis. The best thing to do is book an appointment and come and see for yourself our beautiful range of dresses and accessories.

How do I prepare for my appointment?

Buying your wedding dress should be the best bit of your wedding planning! Come with an open mind even if you have a particuar style in mind, as we honestly believe until you try a dress on you don't know what it will look like on you - be honest with us and yourself and follow your heart. Every dress looks different when it is tried on so unless you already know what style suits you, be prepared to try different styles – that way you’ll know when you try on the perfect dress. Eliminating styles is just as important as finding the styles you like in the search for your perfect dress. Please bear your budget inmind when trying on gowns and be honest with us as we can help and siggest dresses within your price range. Come wearing a strapless bra and ideally nude underwear to help get the best out of your fitting. We keep all of dresses in top condtion therefore personal hygiene is delivate amtter but please consider our staff and other customers as we don't want to make people feel uneasy or put our dresses at risk. We also kindly ask you keep fake tan and makeup to a minimum to avoid damage to our dresses. 

What kind of payment do you accept? 

We accept payment by cash or most major debit / credit cards (excluding American Express). We can also take payment via the telephone and bank transfer. 

What are your opening times and how do I find you?

Please see our contact us page for further details.  

 

Terms & Conditions of Sale for 'Off -the-Peg' Wedding Dresses & Accessories

‘Off-the-Peg’ - Dress Sizes, Imperfections & Cleaning of Dresses

Our ‘off-the-peg’ wedding dresses are either new or ex-sample gowns and have only ever been tried on in-store - they are not pre-loved and never been worn for a wedding. They are sold as seen. It is the customers’ sole responsibility for purchasing a dress that does not fit and does so at their own risk. Some of our ‘off-the-peg’ gowns may have slight defects or a minor degree of damage, most of which are repairable. These imperfections are reflected in our prices. Alteration costs required are the sole responsibility of the customer and Wedding Quarter will not be liable for any damages etc may these occur. This service is between the customer and the seamstress. We recommend highly talented seamstresses or you are welcome to find your own. Regardless of the care label on your dress we always recommend you seek professional dry cleaning advice if you wish to have your gown cleaned. This is not a service we offer Wedding Quarter will not be liable for any charges or damages may these occur. This service is between the customer and the dry cleaner.

‘Off-the-Peg’ Dresses - Refunds & Returns

We do not allow exchanges on wedding dress. Refunds are considered on an individual basis for 'off-the-peg' wedding gowns only priced at £300 or more. We will only consider a refund if the customer has notified us of their wish to return the dress within 48 hours of purchase and the dress is returned to us in its as-sold condition in the original packaging within 7 days of the date of purchase. Dresses priced at £299 or less are not eligible for a refund. We reserve the right to charge an administration fee of £50 for refunds on wedding dresses. Proof of purchase will be required.

‘Off-the-Peg’ - Reserving a Dress / Storage

We offer our customers the opportunity to reserve an ‘off-the-peg' wedding dress priced at £300 or more for up to 2 weeks with a £100 NON-REFUNDABLE DEPOSIT. NON-REFUNDABLE DEPOSITS will be deducted from the price of the dress should you decide to go ahead with the purchase. If you change your mind we hold the deposit as we lost the chance of selling that dress during the period it was reserved. The deposit cannot be transferred onto any other wedding dress or onto bridal shoes and accessories. After you purchase your dress we offer to store it free of charge for up to 14 days. After this period storage charges will apply - we charge £10 per month to store your dress. All ‘off-the-peg' dresses come with a free storage bag / hanger. We do not allow you to reserve shoes or any other bridal accessories.

Shoes, Veils, Accessories

Display shoes, veils and accessories are sold as seen and cannot be exchanged or refunded. When ordering shoes, veils or accessories new we ask for payment in full. Refunds cannot be given on any items unless faulty and exchanges for shoe sizes and styles must be dealt with us directly. If you wish to have your shoes or accessories delivered to home we charge a £5 postage fee or it is free of charge to collect from us. Any items not collected from us within 3 months of ordering remain the property of Wedding Quarter.

 

Legals

Your standard statutory rights are not affected.

We reserve the right to change these Terms & Conditions at any given time.

Under no circumstances must any content published on this website be replicated without our prior consent. 

Wedding Quarter is a trading name of One Over Four Ltd.

A company registered in England whose registered office is located at: The Stable Yard, Vicarage Road, Stony Stratford, MK11 1BN

Registration Number: 05616777