Frequently Asked Questions

If you do not find the answer to your questions here then please contact us and we will be happy to help...

Why do we advise you to book an appointment?

We want to be able to provide you with a personal* service and therefore allocate you a one-hour appointment slot - you can try on as many dresses as you like during this time. (If we do not have another apppointment straight after yours then you will be allowed a longer time slot). Appointments will always be given priorites over walk-ins although we do welcome these. Your appointment will be with a trained member of female staff will who be onhand at all times to help you try gowns on and advise you. We do not allow you try gowns on without the help of staff as this avoids damage to stock. *Please note appointments are not exclusive and there may be other customers in the shop at the same time.

How many people can I bring with me to pick the dress?

Choosing your dream dress is often an experience you wish to share with close friends and family. However we believe that by bringing too many people with you can lead to many different opinions, which may make it more difficult for to you to pick the perfect dress. We therefore ask that you do not bring more than 3 guests with you. We will endeavor to make you and your bridal party comfortable and have a special experience by offering complimentary drinks! Bridesmaid fittings are an exception but we need to know in advance when booking how many bridesmaids you are bringing so we can prepare for your appointment. We do ask that ideally you leave small children at home so that you can enjoy your experience with us and relax, this also prevents the bride and guests from being distracted, stressed and also helps prevent our stock from getting damaged. 

How far in advance should I look to purchase my dress and what about if I'm planning on loosing weight?

As most of our gowns are 'off-the-peg' they don't stay in stock very long - once they are gone, they are gone and we replenish our stock with differnt dresses. We don't have two dresses the same. We have a selection of gowns that can however be re-ordered. Therefore we suggest that you do not book an appointment unless you are ready to purchase your gown as this helps avoid disappointment if you fall in love with a particula gown. You are of course more than welcome to browse at any time if you're just looking for ideas. If alterations are required we advise you allow 4 – 6 weeks before your wedding for your first fitting appointment with a seamstress after you have purchased your dress however don't panic as we are an 'off-the-peg' outlet we have lots of brides looking for a dress last minute - our seamstreses can work their magic if needed and can turn things around in a matter of a few days! Dresses can be taken in a few sizes and corset backs make a world of differnece to the shape of a dress. If you are planning on loosing weight we will advise on the best options when trying on dresses when it comes to alterations. Be realistic and don't push yourself - once a dress is fitted propertly it will look amazing regardless of your weight or shape!

Do you have adequate changing facilities?

We have 2 purpose built changings room and a dedicated viewing area out the front of the shop so you can view your gown adequately and show your guests helping you to make an informed decision about the dressed you are trying on. 

Why are your 'Off-the-Peg' wedding dresses so cheap?

We have contacts in the wedding trade and are able to source designer wedding dresses that have been used as ex-display or ex-sample dresses in other bridal shops that are no longer required as they are last seasons stock. Most are still in excellent condition (some have minor defects that you can easily repair) - allowing us to provide you with massive savings! So why pay thousands for a designer wedding dress when you can purchase it from us at a fraction of the cost?

(Please Note: your alteration costs are an additional charge)

Do you have a brochure of your dresses?

As our stock changes frequently it is impractical for us to produce an up to date brochure as it would go out of date quickly. However we do try to keep our Facebook gallery up-to-date of all of our latest stock and update this on a regular basis. The best thing to do is book an appointment and come and see for yourself our beautiful range of dresses and accessories.

How do I prepare for my appointment?

Buying your wedding dress should be the best bit of your wedding planning! Come with an open mind even if you have a particuar style in mind, as we honestly believe until you try a dress on you don't know what it will look like on you - be honest with us and yourself and follow your heart. Every dress looks different when it is tried on so unless you already know what style suits you, be prepared to try different styles – that way you’ll know when you try on the perfect dress. Eliminating styles is just as important as finding the styles you like in the search for your perfect dress.  Please bear your budget inmind when trying on gowns and be honest with us as we can help and siggest dresses within your price range. Come wearing a strapless bra and ideally nude underwear to help get the best out of your fitting. We keep all of dresses in top condtion therefore personal hygiene is delivate amtter but please consider our staff and other customers as we don't want to make people feel uneasy or put our dresses at risk.

What kind of payment do you accept? 

We accept payment by cash or most major debit / credit cards. There is a 3% extra charge if making payment by American Express. We can also take telephone payments if required. 

What are your opening times and how do I find you?

Please see our contact us page for further details.  

 

Terms & Conditions of Sale for

'Off -the-Peg' Wedding Dresses & Accessories

Dress Sizes & Imperfections

There is no lengthy wait for your 'off-the-peg' gown to be made and you will not be left wondering if your dress will be ready in time. Your dress will be available to take home straight away with you. It is the customers’ sole responsibility when purchasing a dress that does not fit and does so at their own risk. As we are a bridal outlet and sell dresses off the peg some of our gowns may have slight defects or a minor degree of damage, most of which are repairable. These imperfections are reflected in our prices, which are a fraction of the cost of RRP. We will endeavor to point these out to you prior to your purchase but it is the customers’ responsibility for checking the garment thoroughly prior to purchase. Any alteration costs required are the sole responsibility of the customer and Wedding Quarter will not be liable for any damages etc should these occur. This service is between the customer and the seamstress. We recommend two highly talented seamstresses for any alterations that may be needed – please see our links page or ask in store for details.

Cleaning of Dresses

Regardless of the care label on your dress we always recommend you seek professional dry cleaning advice if you wish to have your gown cleaned. You will find most of our dresses are new samples however some ex-samples you may feel need cleaning as they will have been tried on previously. This is not a service we offer - it is the sole responsibility of the customer. The Wedding Quarter will not be liable for any charges or damages may these occur. This service is between the customer and the dry cleaner. We recommend a local professional dry cleaner - please see our links page or ask in store for details.

Refunds & Returns

Refunds are considered on an individual basis for 'off-the-peg' wedding gowns only. We will only consider a refund if the customer has notified us of their wish to return the dress within 48 hours of purchase and the dress is returned to us in its as-sold condition in the original packaging within 7 days of the date of purchase. We reserve the right to charge an administration fee of £50 for refunds on wedding dresses. 'Off-the-peg' sale dresses to the value of £250 or less are exempt from this and cannot be returned for a refund. Refunds cannot be given on bridal shoes, veils, boleros or any other bridal accessories unless faulty. Proof of purchase will be required.

Reserving a Dress / Storage 

Buying your 'off-the-peg' wedding dress is a big decision and once you have found your perfect dress you may want a little time to think before committing to buying it.

We offer our customers the opportunity to reserve an 'off-the-peg' wedding dress priced at £250 or more for up to 2 weeks with a £100 NON-REFUNDABLE DEPOSIT. Please note during 'off-the-peg' sales we do not offer this service - gowns must be paid for in full and taken away the same day.

NON-REFUNDABLE DEPOSITS will be deducted from the price of the dress should you decide to go ahead with the purchase. If you change your mind about the dress the deposit is held by us as to cover the loss of selling that dress during the period it was reserved for. The deposit cannot be transferred onto any other wedding dress or onto bridal shoes and accessories.

After you purchase your dress and make payment in full we ask you take your dress home with you unless you pay for additional storage. If you purchase your 'off-the-peg' dress and pay in full straight away we offer to store it free of charge for up to 14 days however any longer and storage charges apply. Any time outside of the 14 free days we charge £10 per month to store your 'off-the-peg' dress.

All 'off-the-peg' wedding dresses purchased from us over the value of £250 come with a free storage bag and hanger to ensure your dress is protected and you are able to store it safely. Alternatively dress bags and hangers cost £7.99 to purchase.

We do not allow you to reserve shoes or any other bridal accessories.

Ordering Shoes, Veils & Accessories

 Display shoes, veils and accessories cannot be exchanged or refunded - they are sold as seen. When ordering a new shoes, veils or accessoires we ask for payment in full. Refunds cannot be given on new shoes, veils or accessories unless faulty but we will always endavour to replace first before issuing a refund. Size / style exchanges must be dealt with us directly. Exchanges / refunds are at our discrection. 

 

T&C's for ordering Bridal Gowns & Bridesmaid Dresses

Ordering your Wedding Gown or Bridesmaid Dress(es)?

Once you have decided on which dress(es) you want to order we will take your measurements and place your order to the nearest bigger size in order to allow room for alterations. If upon the delivery of your dress(es) when you try on the dress is too small and your measurements have changed this is your liability. (Please note: alterations are an additional cost and not included in the dress price.)

Payment terms when ordering your Wedding Gown or Bridesmaid Dress(es)?

All wedding gowns and bridesmaid dresses must have a 50% NON REFUNDABLE deposit paid to secure the order. Once the dress(es) are delivered we will contact you to come in and try your dress(es), at this point the 50% balance must be paid in order to release your dress(es) to you. 

Delivery of your Wedding Gown or Bridesmaid Dress(es)?

Delivery charges apply if require your dress(es) to arrive sooner than the standard free delivery dates. Please ask in store for further details as this varies for different dresses.

Storing your Wedding Gown or Bridesmaid Dress(es)?

Once your dress(es) has arrived and you have been to try on and pay your balance we ask you to take your dress(es) away with you. Gown covers / hangers are supplied free of charge. Once the dress(es) are paid for in full they are your responsibility unless you wish for us to store your dress(es) until you have arranged for your alterations to be made. We charge £10 per month per wedding dress and £10 per month for your bridesmaid dresses. 

Alterations

Alteration charges apply and are not included in the price of your dress(es) as we do not offer this service ourselves these fees go direct to the seamstress for her services. Fittings / alterations need to be arranged with one of our two recommended seamstress directly by yourself (alternatively you can find your own seamstress). We recommend two very talented / experienced seamstresses who will assist with this. Any alteration costs required are the sole responsibility of the customer and Wedding Quarter will not be liable for any damages etc may these occur. 

Refunds & Exchanges

As all of our order wedding gowns and bridesmaid dresses are made to order and bespoke to the measurements taken at the time of fitting we are unable to refund or exchange your dress(s) unless faulty. Faulty items will only be accepted if the fault has been noted and agreed between both parties at the time of delivery. If you change your mind after ordering your dress(es) and paying your 50% deposit then we keep the deposit towards the cost of the dress to us. The deposit is NON-REFUNDABLE. 

Legals

Your standard statutory rights are not affected.

We reserve the right to change these Terms & Conditions at any given time.

Under no circumstances must any content published on this website be replicated without our prior consent. 

Wedding Quarter is a trading name of One Over Four Ltd.

A company registered in England whose registered office is located at: The Stable Yard, Vicarage Road, Stony Stratford, MK11 1BN

Registration Number: 05616777